October 05, 2007

Seriously??

Where is the customer service? Where has it gone?? When I worked retail it was HAMMERED into me that customer service was the most important aspect of repeat business.

I try my best to support small local business in my city... but when the customer service stinks or they hire kids who know nothing about the products they're selling, I get so infuriated.

If I'm going to a specialty store for a specific product that this store only carries... you would expect the people behind the counter to know/understand their products.

Instead all I got was a pimply faced blank stare from someone who was up all night playing World of Warcraft. When I contacted the manager to calmly discuss my issues with his employees he was SUCH A JERK. Customer service people!! Customer service. I don't want you to jump through hoops and kiss my ass but I do want you to be glad I'm patronizing your store and give me quality service.

Bah.

This rant was brought to you buy Crispy Cat Candy Bars... the only candy bar to help Sarah feel better after a terrible shopping experience.

3 comments:

Anonymous said...

We've had the same problem here at our drug store. The manager slowly got rid of(fired them or forced them to quit), all the women who had worked there for years and knew their departments inside out, then hired young teenagers to take their place. No one seems to have a clue about about what they're selling. It gets frustrating when you ask questions and get blank stares in return.
I just got a new job at a scrapbooking shop and am working hard to understand the products and how everything works. I even grab customers who know more about it and ask them to explain some of the stuff to me!

bjorkedoff said...

i had one of those crispy cat bars earlier this year in portland and it was awesome.i was really excited to see a store here in vancouver now selling them as of last week.

Sarah said...

Amen! I have the exact same problem. Esp. since I still try so hard at customer service everyday and after a hard day of work, *I* want the same service! It's so hard to come by, but a nice treat when it's received.